Answer is yes to all your points, JSM is definitely suitable for your needs. Using Automation rules you can also do routing of these tickets. What I would recommend is to create a sample JSM project with IT Service Management template and start playing. Your requirements: You can setup email requests in JSM out of the box.Select the Event Type drop down and choose Jira Issue Dates. Under Display, select the JQL (advanced) and enter the following: project = "Your IT service desk project name" AND issuetype = Change. Under Date range, select Add start and end date…. Select Change start date as the start date. Set up rules to automate repetitive tasks. Automation rules perform actions in your service project based on specific triggers and conditions. For example, you can set an automation rule that alerts an agent when a high-priority issue is created. Or, your service project can reopen an issue if your customer comments on it after its been resolved. At-a-glance comparison: Zendesk vs. Jira Service Management. This side-by-side comparison chart allows you to quickly see how Zendesk stacks up against Jira and which tools and features each platform offers. These features are crucial to providing an exceptional customer experience. What you need to deliver the best customer experience.
To collect additional information about organizations (and customers as well), I can recommend you to try our app Customer Details for Jira Service Management. It allows you to define what type of data do you need, for example Description, Software etc. It's configured in the Design a form section. In the People section, you can put all info
For Jira Service Management, you can set both Jira fields and Assets fields. For Jira Service Management, if the rule is triggered by an object, you can select Insert object to automatically add the triggered object via AQL. Learn more about Assets in Jira Service Management. Take care when using Project > Same project as trigger on global Step 2: Configure your workflow. In Jira Software, the Kanban project gives you an out-of-the-box workflow with Backlog, Selected for Development, In Progress, and Done. This lets the product owner add tasks to the backlog, and move them to "ready for development" once the task or user story is fully baked.Supercharge your service frontline by automating Tier 1 support issues. With a built-in AI engine that leverages best-in-class Natural Language Processing, the Jira Service Management virtual agent delights agents and help-seekers alike with fast, conversational support.
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